FAQ

Shipping

• Where do you ship to?
• Where do Ruggable products ship from?
• Where does free shipping apply to?
• Which delivery company is used for shipping?
• How do I change my shipping address?
• How big are the packages?

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Setting Up Your Rug System

Rug Care and Cleaning

About Our Products

About Your Order

• When will my order arrive?
• What does “Made to Order” mean?

Returns

• What is your return policy?
• How do I return a Ruggable product?
• I believe I received the wrong item, what can I do?
• When will I receive a refund? 
• What is a Final Sale?