Any items purchased from https://ruggable.com.au/ can be returned for a full refund (subject to return
fees) if you initiate a return for your order within 30 days of the delivery date.
In order to be eligible for a return, your original item MUST be in its original condition and returned
- Pet dandruff or fur
- Dirt or grass stains
- Signs of wear, washing, or improper care
- Damage, deterioration or other stains
In the event that any product(s) are returned not in a condition in which they were delivered to you, we
may reasonably deduct from any refund payable an amount reasonably attributable to the use, damage or deterioration (due, for example, to having used the items up to the price of the product(s), from the refund to which you are otherwise entitled. All returned items are thoroughly inspected, and any item(s) returned in a condition which we reasonably consider to be no longer sellable will not be refunded.
Note: Returned items must be shipped back in the original packaging, or similar packaging that will
prevent item(s) from damage whilst in transport.
Where you have initiated the return of your product(s) you must return the product(s) to us within 14 days of having initiated the return for such product(s).
You will be responsible for the cost and risk of returning the item to us, except in the case of faulty items.
Please refer to our Terms of Supply for our complete return policy.
Nothing in this section is intended to limit or exclude your rights at law to return products including any of your statutory rights as a consumer under the Australian Consumer Law.