Letting Life In is at the heart of our mission. At Ruggable, we believe your rug should fit seamlessly into your lifestyle—not the other way around. You deserve the confidence of knowing your purchase is worry-free. That’s why we created the The Life Happens Guarantee—protecting you from life’s “uh-oh” moments.
With The Life Happens Guarantee, Ruggable products purchased from Ruggable.com can be returned for any reason for a full refund (minus a returns processing fee, determined by item/size and number of shipping labels provided*) within 30 days of the delivery date. Orders placed after Nov 15, 2025 qualify for extended returns through Jan 31, 2026.
We understand that you may have made our products a part of your home or tried washing the products to see if they live up to our washability promise. Don’t worry about your returned item(s) having some pet fur on them or signs of normal wear and tear, we will still honor The Life Happens Guarantee.
However, if the returned item(s) are in a condition that exceeds normal wear and tear (to be determined in Ruggable’s sole discretion), such items(s) will not be refunded. You will be responsible for the cost and risk of returning the item to us, except in the case of faulty items. After initiating your return, please return all product(s) to us within 14 days. Read more about how to return your item(s) here!
All refunds are issued back to the original form of payment used during purchase.
Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport. If you have received multiple items in one package, please reach out to our Customer Care team at support@ruggable.com.au for assistance. When purchased as a Two-Piece Rug System, you must return the entire Rug System (both the Rug Pad and the Rug Cover).
*Returns Processing Fee:
| Tier 1 | Doormats, Bath Mats, and rugs sized 60x90, 75x215, 75x305 | $15 AUD |
| Tier 2 | Rugs sized 150x215, 120x185, 90x150, 185x275, 75x365, 200x290 | $30 AUD |
| Tier 3 | Rugs sized 245x305, 275x365, 305x425, 185 round, 245 round | $45 AUD |
Exceptions to The Life Happens Guarantee:
- Products marked 'Final Sale' at purchase are ineligible for returns, refunds, exchanges, or cancellations. For more information on Final Sale products, please see our Final Sale article.
- Only item(s) purchased directly from Ruggable.com can be returned to Ruggable. If you purchased your Ruggable item(s) from a third-party website or retailer, please contact the third party vendor to process your return.
Please refer to our Terms of Supply for our complete return policy.
Nothing in this section is intended to limit or exclude your rights at law to return products including any of your statutory rights as a consumer under the Australian Consumer Law.