Aja
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How thick is the Re-Jute Rug Cover?
The Re-Jute Rug Cover is 3 millimeters thick (with an additional 1.5 mm for the sewn edges).
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What is the delivery timeline if I ordered multiple items?
Items in an order usually ship separately, however, you should still expect your items to arrive in 2- 3 weeks.
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I believe I received the wrong item, what can I do?
Please email your order number and a few photos of the item you received to support@ruggable.com.au. Once we receive this information we will do what we can to make it right.
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How to Assemble: 275x365 Two-Piece Rug Systems
Assembly instructions Before you begin: To maximise the performance of the non-slip Rug Pad, ensure the area you intend to lay your rug on is clean, dry, and free of any dirt or other debris. ...
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Can I leave my Re-Jute Rug outside all winter long?
While the Re-Jute Rug Covers are built to be durable, it’s best to clean and store them indoors before the snow season starts or during any other extreme weather conditions.
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I believe the carrier lost my package, what should I do?
Please check with family, neighbours, or your building manager's office in case they have received your parcel on your behalf. You may also contact your local FedEx/TNT office by calling 13 11 50 a...
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When will I receive a refund?
Refunds typically take 7-10 days from the date of pick-up to be processed. If you do not receive your refund within that time frame, please contact our Customer Care team at support@ruggable.com.au.
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How to Assemble: Two- Piece Round Rug Systems
Before you begin: To maximise the performance of the non-slip Rug Pad, ensure the area you intend to lay your rug on is clean, dry, and free of any dirt or other debris. Indoor-only rugs (Che...
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Will the colour of my Re-Jute Rug fade after sun exposure?
The Re-Jute Rug Cover is built with UV-resistance in mind, but prolonged exposure to the sun will cause fading over time. To minimize fading on your Rug Cover, keep it in a semi- or fully-cover...
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How can I contact your delivery carrier?
You may contact your local TNT by calling 13 11 50.