Frequently Asked Questions
Popular Questions
What is a Personal Customs Clearance Code (PCC)?
Are Ruggable rugs good if you have pets?
When will my order arrive?
What is your return policy?
Never throw a dirty rug away again! When it’s time to wash your rug, simply watch this video for a fresher, cleaner rug every time!
Putting your Rug Cover and Pad together is as easy as 1-2-3! Here’s a quick demo on how to do it right.
Categories
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Shipping
Where do you ship to? Where does free shipping apply to? View All -
About Your Order
When will my order arrive? How do I track my order? View All -
Rug Care and Cleaning
Is my Ruggable rug machine-washable? How do I wash or clean my Ruggable Rug? How do I dry the Rug Cover? View All -
Setting Up Your Rug System
What’s the best way to assemble my Ruggable system? How do I assemble Larger Rugs? How do I assemble my Round Rugs? View All -
About Our Products
How does the two-piece Rug System cling together? Can the Rug Cover be used without a Rug Pad? View All
Still Need Help?
For the quickest answers to your most common needs, check out our FAQs above. Have a question we didn't answer? Here's how to contact us:
We do our best to answer inquiries as they come in. Please allow for extra wait times during and after holidays and sales.