About Your Order

Warranty

• I believe I may have received a faulty item, what can I do?
• Do you offer a warranty?
• What are the full terms and conditions of the warranty?

Product Reviews

• How do I view Ruggable reviews from other customers?

Discounts and Promotions

• Are there any exclusions to Ruggable store credits/vouchers, discounts or promo codes?
• Can I use multiple discount codes on a single order?

Payment Information

• What payment types do you accept?
• Do you offer Gift Cards?

Help with your Order

• What is a Personal Customs Clearance Code (PCC)?
• When will my order arrive?
• What should I do if my package is lost or damaged in-transit?
• My order said it was delivered, but I can't find it. What should I do?
• How can I cancel my order?

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