Aja
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Recent activity by Aja-
How do I return a Ruggable product?
Please note that our courier has paused return collections until the 30th in observance of the Lunar New Year holiday. We will resume normal operations of scheduling collections on the 31st and onw...
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Press and Media Resources
For all press enquiries, please contact support@ruggable.co.kr.
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How will I be refunded?
Refunds will be issued to the payment method used to make the purchase. The full amount, including customs duties, will be refunded (minus a 15,000 KRW fee), and the customs refund will be processe...
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Contacting Customer Care
For the quickest answers to your most common needs, like How to Assemble a Rug System, Rug Care and Cleaning, Shipping, and Product Information, please review our popular questions located througho...
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I have not received an email response from Customer Care
Our Customer Care team responds to every email within 48 hours (excluding weekends) so if you have not received a response, we recommend the following: Check your junk/spam folders Add ""support@r...
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How to Assemble: 150cm x 215cm and 185cm x 275 cm Rugs
What’s in the box? Rug Cover: You received a folded Rug Cover with your rug design on the top and a gray fabric backing. Rug Pad: You received a folded rug pad with our unique ClingEffect™ technol...
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How to Assemble: Smaller Rectangular Rugs
Before you begin: To maximise the performance of the non-slip Rug Pad, ensure the area you intend to lay your rug on is clean, dry, and free of any dirt or other debris. Indoor-only rugs (Flatwove...
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How to Assemble: Round Rugs
Before you begin: To maximise the performance of the non-slip Rug Pad, ensure the area you intend to lay your rug on is clean, dry, and free of any dirt or other debris.Indoor-only rugs (Flatwoven...
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How to Assemble: 245x305 & 275x365 Rug Systems
Note: There are slight differences in assembly for 245x305 & 275x365 rugs (starting at 45 seconds into the video). When you roll up the Rug Cover, design side in, start from the longer side for an...
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How to Assemble: 245x305 Rugs
Assembly instructions Before you begin: To maximise the performance of the non-slip Rug Pad, ensure the area you intend to lay your rug on is clean, dry, and free of any dirt or other debris. Indo...