Aja B.

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Activity overview

Latest activity by Aja B.
  • Aja B. created an article,

    How to Assemble: Smaller Rectangular Rugs

    Before you begin: To maximise the performance of the non-slip Rug Pad, ensure the area you intend to lay your rug on is clean, dry, and free of any dirt or other debris. Indoor-only rugs (Flatwove...

  • Aja B. created an article,

    Press and Media Resources

    For all press enquiries, please contact ruggable@derris.com.

  • Aja B. created an article,

    I have not received an email response from Customer Care

    Our Customer Care team responds to every email within 48 hours (excluding weekends) so if you have not received a response, we recommend the following: Check your junk/spam folders Add ""support@r...

  • Aja B. created an article,

    Contacting Customer Care

    For the quickest answers to your most common needs, like How to Assemble a Rug System, Rug Care and Cleaning, Shipping, and Product Information, please review our popular questions located througho...

  • Aja B. created an article,

    I would like to return my order after the 7 days

    Please send an email including your order number to our Customer Care team at support@ruggable.co.kr and we would be happy to assist you. For information about our warranty, please visit our FAQs p...

  • Aja B. created an article,

    The item doesn't fit my space. What are my options?

    We do our best to make our rugs true to colour when posting pictures on our website and our social media. We understand that a number of factors can affect how a design may look to each individual....

  • Aja B. created an article,

    How will I be refunded?

    Refunds are processed on the original form of payment on the order.

  • Aja B. created an article,

    How do I return a Ruggable product?

    If you live in South Korea and would like to return your order that was delivered in the last 7 days, please email our Customer Care Team at support@ruggable.co.kr. All returns will be processed th...

  • Aja B. created an article,

    What is your return policy?

    Any items purchased from ruggable.co.kr can be returned for a full refund (minus a 15,000 KRW fee peritem) within 7 days from when you received your item(s). All refunds are issued back to the orig...

  • Aja B. created an article,

    What's the difference between the Flatwoven Rug Cover and the Tufted Rug Cover?

    Our Tufted Rug Cover is designed to be thicker, softer, and more comfortable to the touch than our traditional Flatwoven Rug Cover. The Tufted Cover is a tufted rug cover, which means that loops of...