FAQ
Shipping
- How much is shipping?
- I believe the carrier lost my package, what should I do?
- How do I change my shipping address?
- What is the delivery timeline if I ordered multiple items?
- Where do you ship from?
- Which carrier is used for shipping?
Returns
About Your Order
Rug Care and Cleaning
Setting Up Your Rug System
- How to Assemble: Smaller Rectangular Rugs
- How to Assemble: 150cm x 215cm and 185cm x 275 cm Rugs
- Why are there corners on the Rug Cover?
- How to Assemble: 245x305 Rugs
- How to Assemble: 245x305 & 275x365 Rug Systems
- How to Assemble: Round Rugs