Please note that our courier has paused return collections until the 30th in observance of the Lunar New Year holiday. We will resume normal operations of scheduling collections on the 31st and onwards. Thank you for your patience.
If you live in South Korea and would like to return your order that was delivered in the last 7 days, please email our Customer Care Team at support@ruggable.co.kr.
All returns will be processed through CL Logistics. Our Customer Care Team will make all arrangements for this service. This service will include collection of the parcel from your South Korea address and the cost of the service, which can be netted from your refund. Please note that if you purchased a Rug System (cover and pad), that is considered one item. If you purchased just a pad or cover separately, each is considered one item. This return fee goes to the carrier to cover the shipping costs back to our facility.
Refunds are processed on the original form of payment on the order once an item has been received at our returns facility. "