Any items purchased from ruggable.co.kr can be returned for a full refund (minus a 15,000 KRW fee per
item) within 7 days from when you received your item(s). All refunds are issued back to the original
form of payment during purchase.
In order to be eligible for a return, your original item MUST be in new condition and returned without:
Pet dandruff or fur
Dirt or grass stains
Signs of wear, washing, or improper care
Damage or stains
All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no
longer sellable will not be refunded.
Note: You will be responsible for the shipping costs and risk of returning the item to us, except in the
case of faulty items. Returned items must be shipped back in the original packaging, or similar
packaging that will prevent item(s) from damage whilst in transport.
Please note: we are unable to accommodate exchanges at this time.